SESIMENT’s custom neon signs use patented PowerLED technology for brighter glow and longer life. Each arrives mounted on a clear acrylic backboard — either cut to the shape of your design or in a clean rectangle — ready to plug in and light up.

Indoor models: 2‑year warranty. Outdoor models: 1‑year warranty, so your sign shines worry‑free.

Yes — choose our outdoor model with IP65 waterproof rating for all-weather performance.

No — SESIMENT provides all accessories, and the acrylic backboard comes pre-drilled for easy wall mounting.

Made with patented PVC casting and high-output LED modules, SESIMENT signs are engineered to last up to 10 years with normal use.

Our design team advises on fonts, sizes, and colors. Expect email replies within hours or call during business hours.

Production starts after design approval and payment. Typical lead time: 2–3 weeks. Contact us by email for updates.

Changes must be requested within 48 hours of purchase. After production begins, modifications aren’t possible.

SESIMENT ships worldwide with multiple courier options for safe, timely delivery.

We accept returns for pre‑made neon signs only. Custom neon signs are non‑returnable because they are handcrafted to your specifications. Before production begins, we provide a detailed design preview for your approval. Once you confirm, we start making your sign. If there is an issue with your order, our priority is your satisfaction — we’ll work with you to find the best solution.

We currently accept PayPal only for all orders.
PayPal allows you to pay securely using your balance, linked bank account, or credit/debit card. You do not need a PayPal account to complete your purchase — simply choose “Pay with PayPal” at checkout and follow the steps.

If you experience any technical issues, please email us at sesiment@outlook.com Include a brief description of the problem, and we’ll get back to you as quickly as possible to help resolve it.

Please send an email to sesiment@outlook.com with:

• A short description of what happened
• A screenshot (if available)
  This will help us diagnose the problem faster and provide a quick solution.

If you notice a bug, email the details to sesiment@outlook.com
Please include:

• A description of the issue
• Any steps you took before it happened
• Relevant screenshots (if possible)
  The more details you share, the quicker we can fix it.

All orders are handcrafted and ship within 3–7 business days after payment is confirmed. Once shipped, delivery time typically ranges from 7–14 business days depending on your location. You’ll receive a tracking link as soon as your order leaves our workshop so you can follow it every step of the way.

Yes. We provide expedited and express shipping options at checkout. Shipping times and rates vary by location. If you need your order by a specific date, please contact our support team before placing your order.

Once your order ships, we’ll email you a tracking number and link. Simply click the link to view your shipment’s progress in real time. You can also log into your account and check your order status anytime.

Orders may be subject to customs duties, import taxes, or fees depending on your country’s regulations. These charges are the buyer’s responsibility and are not included in our product or shipping prices. Please check with your local customs office for details before ordering.

We carefully pack each LED neon sign in a custom‑fit foam mold and reinforced outer carton to protect it during transit. Fragile labels are applied, and every package is tested to withstand standard shipping conditions.

Yes, exchanges are offered if the product you receive is incorrect or defective.
Please note: Since custom neon signs are made by hand, slight variations in design or color may occur and are considered normal.
Your satisfaction matters most to us, and we’ll provide a fair resolution in every case.

Return shipping costs are the buyer’s responsibility.
If your order arrives damaged or with an error on our part, we’ll cover the return or replacement costs.
We aim to make things right quickly and fairly.

Returns are processed within 4–5 business days after we receive the item.
Refunds are issued immediately after processing.
If a replacement needs to be made, production can take up to 3 weeks. We’ll keep you updated every step of the way.

All prices are charged in USD (United States Dollar).
If you pay in another currency, your payment provider or PayPal will automatically convert the amount based on the current exchange rate. Any conversion fees are determined by your provider.